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Rant

Do not talk on your cell phone in the drive through. We don’t care about how important you are or how busy you are, we just want to be acknowledged. We work hard to whip together your lattes and mochas and red eyes. Yes, we heard you only want one packet of Splenda and just the tiniest splash of soy. Stop acting like a brat and get off the phone. And you’d better tip us, too.

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Comments

  1. * mike says:

    I’ve heard red eye twice today. I don’t think I’d ever heard it beforeโ€”at least in reference to coffee. What is that?

    | Reply Posted 10 years, 1 month ago
  2. * rebekah says:

    Coffee with a shot of espresso.

    | Reply Posted 10 years, 1 month ago
  3. * Elizabeth says:

    Amen!! So glad to hear about your change of job though!! Have you had your fill of “spinning and ten-ing” yet? Ryan and I would love to see you both before we leave; would you like to come up for a weekend? Let’s talk!

    | Reply Posted 10 years, 1 month ago
  4. * rebekah says:

    I actually like doing the spin. I don’t have to talk to anyone for a few minutes. ๐Ÿ™‚

    We really want to see you guys before you leave. We definitely need to coordinate a weekend.

    | Reply Posted 10 years, 1 month ago
  5. * ~A says:

    Tip: “drive-thru”
    Tip: weekends are prescheduled, prearranged – there’s nothing to coordinate. I can refer you to a handy chart available in many styles and varieties that will alert you when the next weekend is approaching. ๐Ÿ™‚
    Tip: Not a city in China. …erhm, that’s, “Tipping”; sorry.

    | Reply Posted 10 years, 1 month ago
  6. * lauren says:

    What is spinning?

    | Reply Posted 10 years, 1 month ago
  7. * mike says:

    I think it has something to do with a stationary bike.

    | Reply Posted 10 years, 1 month ago
  8. * Rebekah says:

    Every 10 minutes we have to “spin”, meaning wipe off tables, restock condiment bar, sweep, etc.

    | Reply Posted 10 years, 1 month ago
  9. * lauren says:

    And ten-ing?

    | Reply Posted 10 years, 1 month ago
  10. * Rebekah says:

    L, I don’t know that one. I assume it’s in reference to doing a spin every 10 minutes.

    A, Elizabeth and Ryan are moving to LA soon. They are so awesome! You guys should be friends.

    | Reply Posted 10 years, 1 month ago
  11. * lauren says:

    Only 3 more days!

    | Reply Posted 10 years, 1 month ago
  12. * ~A says:

    L, ten-ing is flirting by numbers hoping for a bite. Dave can probably tell you how this works from all his time in a Starbucks but I think it has to do with the baristas counting down to each 10th customer who flirts by giving them a little suggestive nod or smile or something. It’s something that Marketing thought up to maintain customer loyalty.

    R, Spinning, huh? I think that’s called, “Bussing” and the only difference is that nobody’s tipping you out for doing it.

    E&R, I hear you two are awesome and, what’s more, that you love attending brunches hosted beneath a lemon tree in the grass on a prettily-tiled wrought-iron table with 6 other fascinating people seated around it. Well, if that’s the case, and if you’re indeed moving to L.A. and not LA, and you can bring fresh orange juice to supplement the mimosa supplies than you’re absolutely invited to attend the next one – which will be held upon your arrival provided sufficient notice is given.
    …if you’re moving to LA though, you’ll want tips from Lauren as I can’t help you there. See you soon. R’s got the contact information.

    :o)

    | Reply Posted 10 years, 1 month ago
  13. * mike says:

    Hey, you guys should come over tomorrow.

    | Reply Posted 10 years, 1 month ago
  14. * jen says:

    R, is it wrong to not feel compelled to tip for coffee that costs so much in the first place? I’m just curious — I hope you don’t take offense.

    It feels sort of like, when you use a credit card at Subway, and they automatically leave a place on your credit slip to add a tip. It feels like you’re being pressured into it, and that sort of bothers me.

    I’m not a total cheapskate or anything, really.

    | Reply Posted 10 years, 1 month ago
  15. * mike says:

    When they ask me for a tip, I usually say “Look both ways before crossing the street.” And then I pour my coffee on an old lady and poop on the floor.

    | Reply Posted 10 years, 1 month ago
  16. * Rebekah says:

    M, we’ll be there!

    J, we don’t expect a tip from people. We also don’t set the prices for coffee. It’s assumed that we make enough money to support ourselves, but really who can live on $7.50 an hour/20 hours a week? There are some high maintenance and rude customers that definitely should tip to make up for their attitudes, though. I never tipped baristas before I started working there.

    | Reply Posted 10 years, 1 month ago
  17. * ~A says:

    I’m not into tipping barristas but I also don’t drink coffee. However, if I’m at a cafe where they’re makin’ food back there, etc. I will generally tip a bit if I’m feeling froggy.

    I figure it this way, if someone wants to get tipped they can drive a cab for 12 hours a day or wait tables for $2.15 an hour and really work for their tip. I know it gets busy in some places, I don’t know, it just doesn’t seem on par.

    I can tell you though, we didn’t get tipped working at Ben & Jerry’s and we lugged 15 lb cases of ice cream around; scooped hard packed ice cream for hours on end; baked cookies, brownies and waffle cones; assembled sundaes; fashioned and decorated cakes; took orders over the phone and mixed shakes for lines of people that extended out the door (ours was the busiest location on the west coast)- and we did all the clean up throughout the day and every night. I’m thinking that’s about the same as the Starbucks crew only without the hard-packed scooping but some OMGFKINGHOTHOTHOT burning of the hands. Anyway, same thing and no tip. Still, no should feel Bad for tipping any of these counter people – I mean, if you’ve got the coin, you could make someone’s day.

    Actually, I remember getting one tip from an older gentleman who said he started out his working life scooping ice cream. He said: Get Out Early, Kid.
    (kidding. he gave me 5 bucks for making sundaes for his grandkids.)

    | Reply Posted 10 years, 1 month ago
  18. * Rebekah says:

    Us baristas work hard for our money, and like I said before, we don’t expect a tip. We get up before you do to make sure you get a consistently good coffee drink quickly; we’re on our feet for eight hours; we get doused with syrup, scalded by the steam wand, and carpel tunnel from all of those frappuccinos; and we do it all with a smile. Try hanging out in a coffee shop during the morning rush. It’s insane.

    Whether or not you tip should be based on how satisfied you are with the service, not how much the product costs or what the person is paid. You tip your hair stylist, right?

    And ~A, I will definitely tip next time I’m at Amy’s Ice Cream. ๐Ÿ™‚

    I’ll get off my soap box now.

    | Reply Posted 10 years, 1 month ago
  19. * ~A says:

    I will say it – I hate tipping stylists. I mean, I have just never been able to figure it out. If I need my car fixed I take it to a licensed professional who sets his own prices and I pay him for doing work that I expect is satisfactory. If the work is faulty I return and expect him to investigate and take care of it.

    Isn’t that the same as a stylist? You need hair fixed, you go to a licensed professional who sets their own prices (they, could, if they wanted, charge less or more no matter how much they rent their chair for…) to do work that you expect to be satisfactory. If you hate it, you go back to them to fix it. …but I don’t tip my mechanic; I just pay a fair price.

    Maybe that’s not fair though, maybe the mechanic’s job isn’t nuanced enough (although, the do have to listen to you describe the way you drive and the various mysteries to figure out what versus what-else may be the problem) … but maybe we should compare it to Interior Designers. Do they get tipped?

    I don’t mind tipping anybody but I’ve just never understood the hair stylist tipping tradition – and I’m never, ever certain how much to tip.

    | Reply Posted 10 years, 1 month ago


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